1-800PetMeds.com

Let's hear it for 1-800PetMeds. I ordered some Frontline for my cat several weeks ago but it never arrived. I emailed 1-800PetMeds about my missing order and requested that they contact me. I honestly expected only an email reply within a day or two. Well, within minutes of sending my email, my phone rang with an operator for 1-800PetMeds on the other end. She was very nice and didn't give me any grief about my order. In fact, she quickly arraigned for another shipment and apologized for the inconvenience.

The replacement Frontline arrived today as promised. Judging from the dents in the box, I can believe the Post Office lost the first one.